This Refund Policy explains when customers may request a refund, when services are considered non-refundable, how cancellations are handled and how approved refunds are processed by The DG Holdings.
Customers may request a refund within 7 days of purchase, provided that the requested service has not been substantially delivered, completed, or consumed.
Once a service has been fully or substantially provided, refunds generally will not be issued.
Refund requests should be submitted as soon as possible after purchase and before the service has been substantially performed.
If a customer experiences a genuine issue with the service, they should contact us as soon as possible.
We will make reasonable efforts to resolve the issue or, where appropriate, provide a partial or full refund at our discretion.
Services that have already been completed, delivered, activated, or otherwise substantially performed are generally non-refundable.
If substantial work has already been carried out or the service has already been delivered or activated, a refund may not be available.
Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer’s bank or payment provider.
Customers may request cancellation before the service has been substantially performed. Cancellation requests should be submitted promptly after purchase.
For refund or cancellation requests, customers should contact our support team with their order details and the reason for the request. Each request will be reviewed fairly and in accordance with this policy.
By purchasing our services, the customer acknowledges and agrees to the terms of this Refund Policy.